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Our Guiding Principles

At Ruan, our mission, value statement, and Guiding Principles are more than just words—they form the foundation of everything we do. Our mission is to empower the best team in logistics to deliver exceptional experiences that create value for our partners. Central to this mission is our foundational value: we commit to acting with integrity in everything we do. This commitment drives our pursuit of excellence and shapes our daily operations.

Our shared values serve as a compass for our entire organization, embraced by every team member, underscoring a shared belief that everyone is important. Our Guiding Principles outline Ruan’s expectations of us and our desired culture. They are reinforced daily, not only through visual reminders in our hallways and on paper, but in the way we interact with one another.

People First

Our team members are the heart of our organization, and we are committed to fostering a workplace where every individual feels valued, supported, and empowered. As our founder, John Ruan Sr., said in 1979, “The key to success in the future will be, as it has been, our people.”

Safety Focus

Through education, strict regulatory compliance, and proactive risk management, we foster a culture where safety is integrated into everything we do, ensuring our team members return home safely every day.

Exceptional Performance

We are dedicated to delivering the highest levels of service, operational efficiency, and innovative solutions. By holding ourselves to the highest standards, we drive excellence and create lasting value for our customers.

Enduring Partnerships

Strong, long-term relationships built on trust, collaboration, and shared goals drive mutual success. We go beyond being a service provider—we strive to be a trusted partner, working alongside our customers to achieve sustainable growth.

Continuous Improvement

We believe there is always room to grow and evolve. By embracing innovation, seeking feedback, and continuously refining our processes, we stay ahead in an ever-changing industry and drive ongoing success.

Ruan’s greatest strength is our people. By prioritizing safety, offering competitive benefits, fostering a culture of continuous improvement, and cultivating an inclusive, positive culture, we ensure that every team member ends their day knowing they are valued. At Ruan, you’re not just an employee—you’re part of a family of dedicated, hard-working professionals who deliver essential services for our customers, families, and communities. Together, we are proud to play a critical role in advancing America’s supply chains.

Blogs & Podcasts

The Latest Ruan and Industry News

March 10, 2025 The Insider Scoop: Ruan Awarded 2024 Third Party Provider of the Year by Dairy Farmers of America

Ruan is honored to receive the 2024 Third Party Provider of the Year award from our enduring partner, Dairy Farmers of America (DFA).

February 17, 2025 Ruan is Attending the 2025 Food Shippers of America Annual Conference

Ruan team members will be attending the 2025 Food Shippers of America Annual Conference in Palm Desert, CA, March 2-4.

February 11, 2025 Ruan Celebrates International Day of Women and Girls in Science

On International Day of Women and Girls in Science, we’re highlighting Ruan’s Director of Data & Analytics, Sarah Merwine, a...

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